a789 Privacy Policy

a789 is an online gaming platform operating under an international gaming license and offering sports betting, live casino, slot games, Fortune Bingo, and Ezugi Live dealer products to players including those based in Pakistan. References to "a789", "we", "us", or "our" throughout this Privacy Policy refer to the a789 platform and its operating entity.

For the purposes of this Privacy Policy, a789 acts as the data controller in respect of the personal data collected from players who register and use the platform. This means a789 determines the purposes and means by which your personal data is processed.

a789 collects personal data from you in three ways: data you provide directly, data generated automatically through your use of the platform, and data received from regulated third parties during the verification process.

Data you provide directly:

• Registration details including your full name, date of birth, email address, and chosen password.
• Identity verification documents such as a Computerised National Identity Card (CNIC), passport, or other government-issued ID required for KYC compliance.
• Proof of address documentation such as a utility bill or bank statement issued within the past three months.
• Payment method details including JazzCash mobile wallet numbers, EasyPaisa account references, and bank account information for HBL, UBL, Meezan Bank, and other supported methods. Note: a789 does not store full payment card numbers — these are handled exclusively by our licensed payment processors.
• Communications you send to the a789 support team via email or live chat, including the content of those messages.
• Responsible gaming preferences such as deposit limits, loss limits, and self-exclusion elections.

Data generated automatically:

Data from third parties: Where required for identity and age verification, a789 may receive supplementary data from regulated third-party verification service providers. This data is used solely for KYC purposes and is not used for marketing or profiling.

a789 uses your personal data for the following specific purposes:

• Account creation and management: To register your account, verify your identity, process your KYC documentation, and maintain your player profile throughout your relationship with a789.
• Service delivery: To provide access to all a789 gaming products including cricket betting, PSL markets, live casino tables, slot titles, Fortune Bingo rooms, and Ezugi Live dealer games.
• Payment processing: To process deposits and withdrawals via JazzCash, EasyPaisa, Raast, 1LINK, HBL, UBL, Meezan Bank, and GrabPay, and to maintain financial records for regulatory compliance.
• Fraud prevention and security: To monitor accounts for suspicious activity, detect and prevent fraudulent transactions, identify unauthorised access, and investigate potential breaches of our Terms & Conditions.
• Anti-money laundering (AML) compliance: To screen transactions and player behaviour against AML obligations required by our international gaming license.
• Responsible gaming: To monitor gaming behaviour, enforce self-imposed limits, implement self-exclusion requests, and identify players who may be exhibiting signs of problem gambling.
• Customer support: To respond to your queries, resolve disputes, process complaints, and communicate important account-related information.
• Marketing communications: Where you have given explicit consent, to send you promotional offers, bonus notifications, and platform updates. You may withdraw consent at any time via your account settings.
• Legal and regulatory obligations: To comply with applicable laws, respond to lawful requests from regulatory authorities and law enforcement agencies, and fulfil reporting obligations under our gaming license.

a789 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to perform the contract between you and a789, including account registration, service delivery, and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations, KYC requirements, and reporting duties under our gaming license.
• Legitimate interests: Processing carried out in the legitimate interests of a789 and its players, including fraud detection, platform security, responsible gaming monitoring, and service improvement — provided that these interests are not overridden by your own privacy rights.
• Consent: Processing activities for which you have given specific, informed, and freely given consent — most notably the sending of marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

a789 does not sell your personal data. We share it only in the following limited and controlled circumstances:

• Payment processors: Your payment details are shared with our licensed payment processing partners — including the operators of JazzCash, EasyPaisa, Raast, and bank transfer infrastructure — solely to process your financial transactions. These processors are bound by strict data processing agreements and are prohibited from using your data for any other purpose.
• Identity verification providers: Where required for KYC, your identity documents may be shared with regulated third-party verification services. These providers operate under formal data processing agreements with a789.
• Gaming technology providers: Game content and platform technology is delivered in part by third-party providers such as Ezugi. These providers may receive technical session data necessary to deliver gameplay but do not receive your full personal profile.
• Regulatory authorities: a789 may be required to share player data with gaming regulators, financial intelligence units, or other government authorities under the terms of our international gaming license or applicable law.
• Law enforcement: In response to a valid legal request — such as a court order, regulatory direction, or law enforcement inquiry — a789 will disclose the minimum personal data necessary to satisfy the request.
• Fraud prevention networks: Where a player account is found to be involved in fraudulent activity, a789 may share relevant data with fraud prevention databases and partner platforms to prevent further harm.

a789 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device by your browser when you visit a789. The following categories of cookies are used:

• Strictly necessary cookies: These cookies are essential for the platform to function and cannot be disabled. They include session authentication tokens, security identifiers, and load balancing cookies. No consent is required for these cookies as they are necessary for the contract between you and a789.
• Functional cookies: These cookies remember your preferences — such as your preferred language and display settings — to provide a more personalised experience. They are enabled by default but can be disabled via your browser settings, though this may affect platform functionality.
• Analytical cookies: With your consent, a789 uses analytical cookies to understand how players interact with the platform, identify areas for improvement, and measure the effectiveness of features. Analytical data is aggregated and not used to identify individual users.
• Marketing cookies: With your explicit consent, a789 may use cookies to deliver personalised promotional content based on your gaming activity and preferences. You may withdraw this consent at any time via your account settings.

You can manage cookie preferences through your browser settings at any time. Please note that disabling certain categories of cookies may impact your ability to use specific platform features. Deleting cookies will not delete your a789 account or associated data.

a789 retains personal data for as long as is necessary for the purposes set out in this Privacy Policy, taking into account the following factors:

• Active accounts: Personal data associated with active a789 accounts is retained for the lifetime of the account relationship.
• Closed accounts: Following account closure, a789 retains account data — including identity documents, transaction history, and communications — for a minimum of five (5) years to meet anti-money-laundering compliance requirements and gaming license obligations.
• KYC documents: Identity and address verification documents are retained for the period required by our gaming license jurisdiction's AML regulations, typically five (5) to seven (7) years from the date of submission.
• Support communications: Records of customer support interactions are retained for three (3) years from the date of the interaction to support dispute resolution.
• Marketing consent records: Records of your marketing consent and any withdrawal of that consent are retained for the lifetime of the account plus five (5) years for regulatory accountability purposes.

At the end of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

a789 takes the security of your personal data seriously and employs a layered set of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure:

• Encryption in transit: All data exchanged between your device and the a789 platform is encrypted using TLS 1.2 or higher. We enforce HTTPS across the entire platform.
• Encryption at rest: Sensitive personal data — including identity documents and financial records — is encrypted at rest using AES-256 encryption in our secure data infrastructure.
• Access controls: Access to player personal data within a789 is restricted on a strict need-to-know basis. Staff members are granted access only to the data necessary to perform their specific job function, and all access is logged and audited.
• Password security: Player passwords are stored as salted cryptographic hashes and are never stored or transmitted in plain text. a789 staff cannot view your password.
• Fraud monitoring: Automated systems continuously monitor account activity for signs of unauthorised access, unusual transaction patterns, and other security anomalies.
• Incident response: a789 maintains a documented data breach response procedure. In the event of a data breach that poses a risk to your rights and freedoms, a789 will notify affected players and the relevant regulatory authority within the timeframes required by applicable law.

While a789 takes all reasonable steps to protect your data, no internet-based system is entirely immune from security risk. You play an important role in keeping your account secure — please use a strong, unique password for your a789 account and never share your login credentials with anyone.

As a player on the a789 platform, you have the following rights in relation to your personal data. You may exercise any of these rights by contacting the a789 support team at [email protected]:

a789 will respond to all privacy rights requests within thirty (30) calendar days. In complex cases, this period may be extended by a further sixty (60) days, in which case we will notify you of the extension and the reason for it. Requests will be handled free of charge unless they are manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

a789 is strictly an adult gaming platform. Registration and use of a789 is permitted only for individuals aged 21 years and above. a789 does not knowingly collect, process, or store personal data from individuals under the age of 21.

During the registration process, all players are required to declare their date of birth. This declaration is followed by a mandatory KYC age verification process before any real-money gaming activity is permitted. Where a player's stated age cannot be verified, their account is suspended until verification is successfully completed.

If a789 discovers that a player under the age of 21 has successfully registered an account — whether through misrepresentation or a failure in the verification process — the following steps will be taken immediately:

• The account will be permanently closed.
• All deposits made to the account will be returned to the originating payment method.
• Any winnings generated through gaming activity will be forfeited.
• All personal data collected will be securely deleted, subject to any legal obligation to retain it for a limited period for the purpose of preventing further underage registration.

If you are a parent or guardian and believe your child may have registered an a789 account, please contact our support team at [email protected] immediately. We will treat the matter with urgency and complete discretion.

As an internationally licensed gaming platform, a789 may process and store your personal data in jurisdictions outside of Pakistan. This may occur when data is processed by our payment partners, technology providers, or identity verification services operating in other countries.

Where personal data is transferred internationally, a789 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required within our licensing jurisdiction. These safeguards may include:

• Standard contractual clauses incorporated into data processing agreements with all third-party recipients of personal data.
• Transfers only to jurisdictions recognised as providing an adequate level of data protection by the relevant regulatory authority.
• Binding corporate rules where data is shared within a group of affiliated entities.

You may request further information about the specific safeguards applied to any international transfer of your personal data by contacting our privacy team.

a789 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made to this policy, a789 will notify registered players via the email address on file at least seven (7) days before the updated policy takes effect.

The current version number and effective date of this Privacy Policy are displayed at the top of this page. We encourage you to review this policy periodically to remain informed of how a789 is protecting your personal data. Your continued use of the a789 platform following the effective date of any update constitutes acceptance of the revised Privacy Policy.

If you do not agree with any changes to this Privacy Policy, you should discontinue use of the a789 platform and close your account before the updated policy takes effect. You may request account closure by contacting the support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which a789 processes your personal data, please contact the a789 Data Privacy team using the details below:

a789 takes all privacy concerns seriously and will investigate your query thoroughly. If, after contacting a789 directly, you remain unsatisfied with the response provided, you have the right to escalate your complaint to the relevant data protection authority in the jurisdiction governing our gaming license.

For players located in Pakistan, we also recommend keeping a record of all correspondence with a789 in connection with any privacy complaint, as this will be helpful should you need to escalate the matter.